Complaints Book

In accordance with the Consumer Protection and Defense Code, Samex Tours Peru provides this Virtual Complaints Book. The provider must respond to the claim or complaint within a period of no more than fifteen (15) business days.

    DIGITAL COMPLAINTS BOOK

    In accordance with Peruvian consumer protection laws, please complete the following form.

    1. CONSUMER IDENTIFICATION


    2. SERVICE DETAILS


    3. DETAILS OF THE CLAIM OR COMPLAINT