Privacy Policy of Samex Tours Peru

At Samex Tours Peru, we value your privacy and are committed to protecting the security of the personal information you share with us. This privacy policy explains how we collect, use, protect, and manage your personal data when interacting with our services, whether through our website, email, social media, or while receiving our travel services.

1. Information We Collect

We collect different types of personal information when you book a tour with us or interact through our website, email, social media, or in person. The information we may collect includes, but is not limited to:

• Basic Personal Information: Full name, date of birth, nationality.
• Contact Information: Email address, phone number, mailing address.
• Payment Information: Credit or debit card details, banking information, and other details required to process payments or make bookings.
• Travel Information: Travel dates, destinations, personal preferences (e.g., type of tour, preferred activities, special requirements).
• Website Usage Information: Data related to website navigation, such as IP addresses, browser type, pages visited, and duration of visits.

2. Use of Information

The information we collect is used for the following purposes:

• Processing and Managing Bookings: Confirm your bookings, manage payments, and provide relevant information about your tours and activities.
• Improving Our Services: Personalize your experience and enhance the quality of our services by adapting to your preferences and needs.
• Communication and Marketing: Send you information about promotions, new tours and services, product updates, and other related information. You can opt out of receiving these communications at any time.
• Customer Service: Address any questions, inquiries, or requests related to the services offered by Samex Tours Peru.

3. Protection of Personal Data

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, while we strive to implement adequate protection methods, no data transmission over the Internet is entirely secure, so we cannot guarantee the absolute security of your data during transmission across the network.

4. Sharing Information with Third Parties

We do not share your personal information with third parties except in the following cases:

• External Service Providers: When necessary to complete a transaction or provide a requested service (e.g., payment processors, transport companies, accommodation providers, tour guides).
• Legal Requirements: If required by law or a competent authority, we may share your information to comply with legal obligations, protect our rights, or in emergency situations.

In all these cases, we only share the necessary information to fulfill the specific purpose for which it was collected.

5. Cookies and Similar Technologies

Our website may use cookies and other similar technologies to improve the user experience. Cookies allow us to remember your preferences, personalize content and ads, and analyze website traffic. You can configure your browser to reject cookies, although some website features may not function properly if you do so.

6. Links to Third-Party Websites

Our website may contain links to third-party websites that are not under our control. We are not responsible for the privacy practices or content of these sites, so we recommend reviewing their privacy policies before providing any personal information to them.

7. Your Rights Regarding Personal Information

You have the right to access, correct, update, or delete the personal information we hold about you. If you would like to exercise any of these rights or have any concerns about how your personal information is handled, please contact us through the communication channels provided below.

8. Changes to the Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be posted on this page with a new effective date. If the changes are significant, we will notify you via email or by posting a notice on our website.

9. Contact Information

If you have any questions, concerns, or requests related to our privacy policy, please feel free to contact us:

Samex Tours Peru
Calle San Andrés 218, Oficina 212, Interior
Email: info@samextoursperu.com
Phone: +51 957 163 602

Thank you for trusting Samex Tours Peru. We are committed to protecting your privacy while ensuring you have the best possible travel experience in Peru.